Lifetime Warranty

Underfloor Heating Equipment Warranty details:

Underfloor Heating Supply has a range of floor heating solutions to cover everything from new build properties and whole house or commercial renovations, to single room retro-fit projects or extensions.

Our systems combine ease of installation with reliable long-term performance.

Our product warranties are as follows:

Wet Underfloor Heating Systems.
Underfloor heating pipe – Lifetime
Manifolds & Pump-sets – 5 years
All electrical parts – 2 years

This warranty is only valid when the product is returned to base within the stated period from delivery.

This guarantee only applies if the system is installed in accordance with the manufacturers recommendations contained within all Underfloor Heating Supply installation documents and is used in a normal domestic / commercial operation.

UFHS must be informed of any product failures in writing, the product must then be returned to us with our returns form found on our returns page. On receipt of this the product will be tested, once confirmed the item is faulty we will replace or refund in full. If the item is found not to be faulty it will either be disposed of or re-sent at the buyers cost.

Electric Underfloor Heating Systems.

Our electric underfloor heating mats are covered separately directly by the manufacturer:

  • Lifetime Warranty against failure of an underfloor heating mat or cable, due to manufacturing defects.
  • All products meet all test requirements of International Standards (IEC 60335/IEC 60800/IEEE515, IS1554/694,etc) and are CE approved by SGS.
  • Underfloor heating mats come with a Lifetime Warranty providing they have been installed by an Approved Electrician in accordance with the IEE 17th Edition wiring regulations and the installation conforms to Part P of the Building Regulations 2005. The installation must be in accordance with the manufacturers guidelines and the relevant warranty certificate has been completed and registered within 28 days of completion of the works, any failure to do this will result in a void of guarantee. This warranty is in addition to and supplements your statutory rights and that those rights are not affected in any way. If you do not register for the extended warranty within 28 days then the standard warranty will apply which is a period of 1 year.

For more details on our warranty please see our terms and conditions.