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Our Quality Guarantee for Underfloor Heating Products

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Underfloor Heating Warranty Details

Underfloor Heating Supply has a full range of floor heating solutions covering everything from new build properties, extensions, whole house systems, commercial renovations or just a single room retrofit. Our systems combine ease of installation with reliable long-term performance.

Wet Underfloor Heating Systems

Underfloor heating pipe – Lifetime

Manifolds – 5 years

Pump sets & all electrical parts – 2 years

These warranties are only valid for products returned within 28 days from delivery. Please refer to our terms and conditions for further information.

These guarantees only apply for systems installed following the manufacturer’s recommendations, contained within Underfloor Heating Supply installation documents and are only for use within domestic/ light commercial operations.

We require written notice of any product failure, product or products must be returned, including a copy of our returns form (contained within our returns page). We test all returns to locate the faults. When confirmed,  items are either replaced or refunded. If the item is proven not to be faulty, it will be posted back at the buyer’s cost or destroyed.

Electric Underfloor Heating Systems.

Our electric underfloor heating mats are covered separately directly by the manufacturer:

Lifetime Warranty due to manufacturing defects of mats or cables.

All products meet all test requirements of International Standards (IEC 60335/IEC 60800/IEEE515, IS1554/694) and are CE approved by SGS.

Underfloor heating mats come with a Lifetime Warranty. The warranty only applies if installed by an Approved Electrician and following the IEE 17th Edition wiring regulations and the installation conforms to Part P of the Building Regulations 2005. Installation must follow the manufacturer’s guidelines. The relevant warranty certificate has been completed and registered within 28 days of completion of the works. Failure to do so will result in the warranty being void. This warranty is in addition to and supplements your statutory rights. Your statutory rights are not affected in any way. If you do not register for the extended warranty within 28 days, then the standard warranty of 1 year will apply.

For more details, please see our terms and conditions.

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