Terms & Conditions

By using this site, you agree to these terms & conditions.

 If you do not agree you may not use this site. Under Floor Heating Supply Ltd reserves the right, at any time to modify, alter or update these terms of use and you agree to be bound by such modifications, alterations or updates on subsequent visits.

1. Definitions

1.1 “the buyer” means any person firm or company buying goods from us.

1.2 “the seller” means Under Floor Heating Supply Ltd.

1.3 “these conditions” means the terms and conditions of sale set out below and any special terms and conditions agreed in writing by the seller with the buyer.

1.4 “products” means the goods supplied by the seller to the buyer.

1.5 Any reference in these conditions to any provision of a statute shall be construed as a reference to that provision as amended, re-enacted or extended at the relevant time.

1.6 The headings in these conditions are for convenience only and will not affect their interpretation.

2. The agreement between the buyer and seller

2.1 These conditions shall apply to all contracts for the sale of products by the seller to the buyer to the exclusion of all other terms and conditions which the buyer proposes should apply under any purchase request or order, confirmation of order, or any similar document.

2.2 No variation to these conditions shall be binding upon the seller unless that variation has been agreed in writing by the seller’s authorised representatives and the buyer.

2.3 The sellers’’ employees or agents are not authorised to make any representations concerning the product unless confirmed by the seller to the buyer in writing. In entering into any contract to buy products the buyer acknowledges that the seller does not rely on any such representations which are not so confirmed.

2.4 Any advice or recommendation given by the seller or their employees or agents to the buyer or their employees or agents as to the storage, application or use of any product which is not confirmed in writing by the seller is followed or acted upon entirely at the buyers own risk and the seller will not be liable for any such advice or recommendation which is not so confirmed.

2.5 Any typographical, clerical or other error or omission in any sales literature, quotation, pricelist, acceptance of offer, invoice or other document or information issued by the seller will be subject to correction without any liability on the sellers’ part.

2.6 Dispatch or delivery of the product by the seller to the buyer will be deemed to be conclusive evidence of the buyers’ acceptance of these conditions.

2.7 All orders for products shall constitute an offer by the buyer to purchase those products from the seller pursuant to these conditions.

2.8 All specifications, dimensions, descriptions and illustrations contained in any sales literature, quotation, or pricelist or other advertisement matter are intended merely to present a general idea of the product that we sell. The seller reserve the right from time to time to make changes to these provided that these changes will not materially affect the quality or fitness for purpose of the product you purchase from the seller.

3. The Price and Payment

3.1 Unless otherwise stated the price for the product shall be the price stipulated in the sellers’ published price list current at the date of delivery of the product. The price is exclusive of VAT.

3.2 If the seller gives the buyer a price for any product this will be binding on the seller provided the buyer accepts the price within 30 days. The seller may by giving the buyer notice at any time up to 7 days before delivery increase the price of the product to reflect any increase in the cost to the seller which is due to factors occurring which are beyond the sellers’ reasonable control (including without limitation foreign exchange fluctuations, taxes and duties and the cost of labour, materials and other manufacturing costs). The buyer may cancel the purchase order for the product within 7 days of any such notice.

3.3 The price for the product must be paid in full at the time of ordering by any one of the following methods: (i) Credit Card(ii) Debit Card (iii) Bank Transfer

3.4 If for any reason the buyer fails to make payment as required by these terms and conditions, then with effect from the date of delivery of the goods to the buyer, the balance of the price will bear interest at the rate of 4 per cent per annum over the base rate of Barclays Bank plc subject to a level of 16 per cent per annum.

3.5 If any bank charges are incurred as a result of failure for any reason of the buyers paying bank to honour any payment made by the buyer, the buyer will reimburse the seller within 7 days of such charges being notified to the buyer and any such sums shall constitute a debt payable immediately on demand.

3.6 If the buyer fails to make any payment on the due date then without prejudice to any other remedies the seller has, we may:-

3.6.1 Suspend or cancel deliveries of any goods to the buyer; and/or

3.6.2 Appropriate any payment made by the buyer to such goods (or any other goods supplied or to be supplied to the buyer as we in our sole discretion think fit).

3.7 Payment of the price is of the essence.

4. Delivery of the product

4.1 The seller will deliver the product to the address specified by buyer provided that address is within the United Kingdom Mainland.

4.2 The seller reserves the right to charge a reasonable fee for any delivery that the buyer cancels once a delivery date has been agreed. The buyer must pay this to the seller before the seller will make any further attempt to deliver the product.

4.3 It is the buyers’ responsibility to ensure the buyers’ own availability to take delivery once a delivery date has been agreed. It is also the buyers’ responsibility to ensure there is adequate access to the premises where the product is to be delivered. If either the buyer or someone on the buyers behalf is not available to take delivery or if as a result of inadequate access for any reason the seller is unable to deliver the product the buyer will be required to pay a further delivery charge before any further attempt to deliver the product is made. The seller reserves the right to retain all delivery charges once a delivery date has been accepted.

4.4 Any dates the seller gives the buyer for delivery of the products are approximate only and the seller will not be liable for any delay in or non-delivery of the product however this is caused. The product may be delivered by the seller in advance of any estimated delivery date upon reasonable notice.

4.5 The seller does not accept liability for any loss or damage suffered by the buyer in consequence of any failure or delay in delivery.

4.6 The product will be at the buyers risk from delivery which shall be deemed to have taken place:

4.7.1 If the seller has delivered the product, when they are unloaded from the sellers’ transport and (where reasonably practicable) placed in the property specified by the buyer or unloaded into the possession of the buyers nominated carrier. Any such carrier will be deemed to be the buyers’ agent.

5. Ownership of the Product

5.1 Ownership of the product will not pass to the buyer until we have received in cleared funds payment in full of the price of the product together with any delivery or other charges the buyer is required to pay.

5.2 Where the contract between the seller for the sale and purchase of the products has been cancelled for any reason the goods will become the property of the seller (where ownership has already been transferred to the buyer) the buyer must take reasonable care of the product until the seller has collected them from the buyer.

6. Bringing a Claim

6.1 The seller asks that you inspect the product as soon as reasonably possible after delivery. The buyer must notify the seller within two working days of delivery of any alleged defect, shortage in quantity, damage or failure to comply with description or sample. The buyer must allow the seller an opportunity to inspect the product within a reasonable time after delivery and before the buyer makes any use of the product. If the buyer fails to comply with these provisions the product will be conclusively presumed to be in accordance with the agreement between the buyer and the seller and free from any defect or damage which would be apparent on a reasonable examination of the product and the buyer will be deemed to have accepted the product.

6.2 If the product is not in accordance with the agreement between the buyer and the seller for any reason, the buyers remedy shall be limited to requiring the seller to make good any shortage defect damage or failure to comply with description or sample by either replacing the product or, if the seller elects to do so, by refunding a proportionate part of the price.

7. The extent of the sellers’ liability to the buyer

7.1 The products will be manufactured in accordance with the sellers’ current specification relating to the product details of which are available on request.

7.2 The sellers’ liability to the buyer whether for breach of contract or otherwise shall not in any event exceed the price of the product and the seller will have no liability for any direct loss and/or expense or indirect loss and/or expense suffered by the buyer or any liability to third parties incurred by the buyer.

7.3 All warranties and conditions whether implied by statute or otherwise are excluded provided that nothing will restrict or exclude liability for death or personal injury caused by the sellers’ negligence or affect the statutory rights of a buyer dealing as a consumer.

7.4 the seller will not be liable to the buyer or deemed to be in breach of these conditions by reason of any delay in performing, or any failure to perform, any of the sellers’ obligations in relation to the product, if the delay or failure was due to any cause beyond the sellers’ reasonable control. The following shall be regarded as a non-exhaustive list of causes beyond the sellers’ reasonable control:-

7.4.1 Act of God, explosion, flood, tempest, fire or accident;

7.4.2 War or threat of war, sabotage, insurrection, civil disturbance or requisition;

7.4.3 Acts, restrictions, regulations, bye-laws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority;

7.4.4 Import or export regulations or embargoes;

7.4.5 Strikes, lockouts or other industrial action or trade disputes whether involving the sellers’ employees or those of any third party;

7.4.6 Difficulties in obtaining raw materials, labour, fuel, parts or machinery; and

7.4.7 Power failure or breakdown in machinery.

8. Cancellation

Once an order for a product has been accepted it can only be cancelled in the sellers’ absolute discretion and subject to such terms as the seller shall impose.

9. Returns Policy

9.1 No product delivered to the buyer which is in accordance with the contract will be accepted for return without the sellers’ prior written approval on terms to be determined at the sellers’ discretion.

9.2 The seller agrees to accept any such products for return the buyer will be liable to pay a handling charge of 15 per cent of the invoice price. Such products must be returned by the buyer carriage-paid to the seller in their original shipping carton.

9.3 Products returned without the sellers’ prior written approval may at the sellers’ absolute discretion be returned to the buyer or stored at the buyers’ expense without prejudice to any rights or remedies the seller has.

10. General

10.1 No waiver by the seller of any breach of these conditions shall be considered as a waiver of any subsequent breach of the same or any other provision of these conditions.

10.2 These conditions and/or contracts between will be governed by and construed in accordance with English law.

10.3 If any provision of these conditions is held to be invalid or unenforceable in whole or in part, the validity of any other provision of these conditions shall remain unaffected.

Warranty Statement

Underfloor Heating Supply Limited (“UFHS”) guarantees [to the original purchaser/customer] that pipes and fittings sold by it are free of defects in materials or manufacture under normal conditions of use for a period of 50 years and in case of electrical and mechanical products for 2 years from the date of installation. This guarantee only applies to the products stored, installed, tested and operated in accordance with the fitting instructions issued by UFHS and valid at the time the products were installed.Where a claim is made during the guarantee period and products are proven to be defective in materials and/or manufacture at the time of delivery, UFHS will supply replacement products free of charge. This is the exclusive remedy under this guarantee. UFHS disclaims any warranty or guarantee not expressly provided for herein, including any implied warranties of merchantability or fitness for a particular purpose. UFHS further disclaims any and all responsibility or liability for losses, damages and expenses, including special, direct, indirect, incidental and consequential damages, whether foreseeable or not, including without limitation any loss of time or use or any inconvenience arising from the ownership, installation or use of the products sold hereunder.This guarantee does not affect the statutory rights of the consumer.

Privacy policy

This privacy policy applies between you, the User of this Website and UnderFloor Heating Supply, the owner and provider of this Website. UnderFloor Heating Supply takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website.

This privacy policy should be read alongside, and in addition to, our Terms and Conditions.

Please read this privacy policy carefully.

Definitions and interpretation

1. In this privacy policy, the following definitions are used:

2. In this privacy policy, unless the context requires a different interpretation:
3. the singular includes the plural and vice versa;
4. references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy;
5. a reference to a person includes firms, companies, government entities, trusts and partnerships;
6. “including” is understood to mean “including without limitation”;
7. reference to any statutory provision includes any modification or amendment of it;
8. the headings and sub-headings do not form part of this privacy policy.

Scope of this privacy policy

3. This privacy policy applies only to the actions of UnderFloor Heating Supply and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.
4. For purposes of the applicable Data Protection Laws, UnderFloor Heating Supply is the “data controller”. This means that UnderFloor Heating Supply determines the purposes for which, and the manner in which, your Data is processed.

How we collect Data

5. We collect Data in the following ways:
6. data is given to us by you; and
7. data is collected automatically.

Data that is given to us by you

6. UnderFloor Heating Supply will collect your Data in a number of ways, for example:
7. when you contact us through the Website, by telephone, post, e-mail or through any other means;
8. when you register with us and set up an account to receive our products/services;

in each case, in accordance with this privacy policy.

Data that is collected automatically

7. To the extent that you access the Website, we will collect your Data automatically, for example:
8. we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.
9. we will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website, see the section below, headed “Cookies”.

Our use of Data

8. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:
9. internal record keeping;
10. improvement of our products / services;

in each case, in accordance with this privacy policy.

9. We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed “Your rights” below).
10. When you register with us and set up an account to receive our services, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

Who we share Data with

11. We may share your Data with the following groups of people for the following reasons:
12. our employees, agents and/or professional advisors – to obtain advice from professional advisers.;

in each case, in accordance with this privacy policy.

Keeping Data secure

12. We will use technical and organisational measures to safeguard your Data, for example:
13. access to your account is controlled by a password and a user name that is unique to you.
14. we store your Data on secure servers.
15. We are certified to ISO 27001. This family of standards helps us manage your Data and keep it secure.
16. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: info@UnderfloorHeatingSupply.co.uk .
17. If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

Data retention

16. Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.
17. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

Your rights

18. You have the following rights in relation to your Data:
19. Right to access – the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is “manifestly unfounded or excessive.” Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
20. Right to correct – the right to have your Data rectified if it is inaccurate or incomplete.
21. Right to erase – the right to request that we delete or remove your Data from our systems.
22. Right to restrict our use of your Data – the right to “block” us from using your Data or limit the way in which we can use it.
23. Right to data portability – the right to request that we move, copy or transfer your Data.
24. Right to object – the right to object to our use of your Data including where we use it for our legitimate interests.
25. To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: info@UnderfloorHeatingSupply.co.uk .
26. If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner’s Office (ICO). The ICO’s contact details can be found on their website at https://ico.org.uk/.
27. It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.

Links to other websites

22. This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

Changes of business ownership and control

23. UnderFloor Heating Supply may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of UnderFloor Heating Supply. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.
24. We may also disclose Data to a prospective purchaser of our business or any part of it.
25. In the above instances, we will take steps with the aim of ensuring your privacy is protected.

Cookies

26. This Website may place and access certain Cookies on your computer. UnderFloor Heating Supply uses Cookies to improve your experience of using the Website and to improve our range of products. UnderFloor Heating Supply has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.
27. All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.
28. Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling UnderFloor Heating Supply to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.
29. You can find a list of Cookies that we use in the Cookies Schedule.
30. You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.
31. You can choose to delete Cookies at any time; however you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.
32. It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.
33. For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. You will also find details on how to delete cookies from your computer.

General

34. You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.
35. If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.
36. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
37. This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

Changes to this privacy policy

38. UnderFloor Heating Supply reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.

    You may contact UnderFloor Heating Supply by email at info@UnderfloorHeatingSupply.co.uk .

Attribution

39. This privacy policy was created using a document from Rocket Lawyer (https://www.rocketlawyer.co.uk).

13 September 2018

Cookies

Below is a list of the cookies that we use. We have tried to ensure this is complete and up to date, but if you think that we have missed a cookie or there is any discrepancy, please let us know.

Refund Policy

All returns must be sent with our completed returns form below.

We cannot accept any returns without this form fully completed and sent with your return.

All returns must be made within 14 days of delivery.

Please ensure you have checked your order for visible damage prior to signing for the delivery. Deliveries signed for that are later reported as damaged may not be eligible for return.

Any delivery costs we incurred on refunds to items returned due to the wrong product being ordered will be deducted from your refund.

A 25% restocking charge will be deducted from your refund for any incorrect orders.

Faulty goods must be returned in reasonable condition with all parts, packaging, and documents.

Any unwanted or wrong items ordered must be returned in their original packaging, unopened and in a merchantable condition.

Any returns that do not meet our requirements will not be processed.

Please Download return Form

Delivery Information

We include free next working day delivery to all mainland UK addresses on all orders.

For deliveries outside of the UK please contact us and we can provide an accurate price.

Orders received by 1pm will aim to be shipped the same day, orders received after this will be shipped the following day (Weekends & Bank Holidays excluded).

• Deliveries are between 8am – 6pm
• Missed deliveries may incur a re-delivery cost
• If an incorrect address is given you may incur a re-delivery cost
• Next day delivery excludes insulation, manifold cabinets & Microflex pipe
• Morning & Saturday deliveries can be available at an additional cost, please contact us if this is required